Privacy Policy

Privacy Policy – TridentCards Limited

TridentCards Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

If you have any questions about this Privacy Policy or how we process your data, please contact us at: info@tridentcards.co.uk

By using our website and services, you agree to the collection and use of your Personal Data as outlined in this policy.

Definitions

  • Personal Data – Information relating to an identified or identifiable individual.
  • Processing – Any operation performed on Personal Data (e.g. collection, storage, use).
  • Data Subject – The individual whose Personal Data is being processed.
  • Child – Any individual under the age of 16.

Our Data Protection Principles

We are committed to the following principles:

  • Lawfulness, fairness, and transparency – We process data legally and keep you informed.
  • Purpose limitation – Data is collected only for specified, legitimate purposes.
  • Data minimisation – We only collect what is necessary.
  • Storage limitation – We do not retain data longer than required.
  • Accuracy – We strive to keep your data accurate and up to date.
  • Security – We protect your data through appropriate technical and organisational measures.

Your Rights

You have the right to:

  • Be informed about how your data is used
  • Access your Personal Data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Object to direct marketing
  • Object to automated decision-making or profiling
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority (e.g. the UK ICO)

To exercise any of these rights, please contact us.

Data We Collect

Information You Provide

We may collect:

  • Name
  • Email address
  • Billing and delivery address
  • Payment and order details

This information is necessary to process your orders and provide our services.

Information Collected Automatically

We may automatically collect:

  • IP address
  • Browser and device information
  • Website usage data
  • Shopping behaviour and history

This data helps us improve functionality and user experience.

Information from Third Parties

We may receive data from trusted partners (such as payment providers or analytics services), provided they have lawful grounds to share it.

Public Information

We may collect information that is publicly available where relevant.

How We Use Your Personal Data

We use your data to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate with you بشأن your orders or account
  • Improve our website, products, and services
  • Meet legal and regulatory obligations

Legal Bases for Processing

We process your Personal Data under the following legal bases:

Contractual Necessity

  • To process orders and deliver products
  • To communicate regarding purchases and invoices

Legitimate Interests

  • To improve our services and customer experience
  • To analyse purchasing behaviour
  • To offer relevant products or promotions

Consent

  • To send marketing emails and promotional offers
  • For any activity where you have explicitly opted in

You may withdraw your consent at any time.

Data Retention

We retain Personal Data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations

Where possible, data may be anonymised for analytical use.

Sharing Your Data

We do not sell your Personal Data.

We may share your data with:

  • Payment processors and delivery providers
  • IT and analytics service providers
  • Legal or regulatory authorities when required

All third parties are required to protect your data appropriately.

Data Security

We take appropriate steps to protect your data, including:

  • Secure (HTTPS) connections
  • System monitoring and security controls
  • Data minimisation and, where appropriate, anonymisation

While we strive to protect your data, no system is completely secure. In the event of a data breach, we will notify relevant authorities and affected users where required.

You are responsible for keeping your account login details confidential.

Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect Personal Data from children.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyse website usage.

Types of Cookies We Use

  • Essential cookies – Required for core website functionality
  • Functionality cookies – Remember your preferences
  • Analytics cookies – Help us understand how users interact with our site
  • Advertising cookies – Deliver relevant ads and limit repetition

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may use tools such as Google Analytics to monitor website traffic. You can opt out using Google’s opt-out tools.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.